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Billing FAQ

Common questions.

  • No. Prices are USD. Payments and VAT/GST are handled by Paddle as merchant of record, calculated transparently at checkout — never as a surprise on your invoice.

  • Upgrades take effect immediately. Downgrades take effect at the end of the current cycle so you keep paid-tier access until then. Your trade history is preserved either way.

  • Every paid plan starts with a 7-day free trial (card required) and you can cancel anytime to stop future charges. Refunds follow our terms: no refunds except where required by law. See the refunds section of the Terms.

  • Yes. The Team plan is per-seat with a 3-seat minimum, and regular pricing has volume breaks at 10+ and 20+ seats (see the plan cards for current rates). It includes everything in Elite plus the company admin dashboard, risk limits, risk alerts, and compliance reports.

  • Yes — through the Paddle Customer Portal. Switching to annual immediately re-bills you at the discounted rate; switching to monthly takes effect at the next renewal.