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Billing FAQ

Common questions.

  • No. Prices are USD. Payments and VAT/GST are handled by Paddle as merchant of record, calculated transparently at checkout — never as a surprise on your invoice.

  • Upgrades take effect immediately. Downgrades take effect at the end of the current cycle so you keep paid-tier access until then. Your trade history is preserved either way.

  • If something doesn't work as advertised in the first 14 days, write to hello@alphajourney.app and we'll refund you. After 14 days we don't issue blanket refunds — but you can cancel anytime to stop future charges.

  • Yes — the Team plan is per-seat, priced from $99/seat/month (3-seat minimum), with volume pricing that drops to $95/seat at 10+ seats and $89/seat at 20+ seats. It includes everything in Elite plus the company admin dashboard, risk limits, risk alerts, and compliance reports.

  • Yes — through the Paddle Customer Portal. Switching to annual immediately re-bills you at the discounted rate; switching to monthly takes effect at the next renewal.